The Inter Department Communication (IDC) parameters function enables the maintenance of controlling information that is used by the Inter Department Communication system.
Note: The Inter Department Communication function provides a user prompt message indicating the status of IDC requests, currently this pop-up message is only available within POS or CRM modules.
What do you want to do?
Define the default Inter Department Communication request POS department.
Define the default Inter Department Communication request priority.
Define the required days to confirm that parts can be supplied.
Define the number of seconds that the Inter Department Communication popup is to appear for.
Define the number of seconds that the Inter Department Communication popup is idle.
Define the default number of days prior to repair that the parts are required.
This form is displayed when you click Manufacturer systems > X1. Aftersales Generic Add-ons > Inter Department Communications > Inter Department Parameters option.
Menu Bar and Toolbar:
| Menu bar | Toolbar | Action |
|---|---|---|
| File > Exit |  |
Exit the Inter Department Communication parameters function. |
| Action > New |  |
Create a new Inter Department Communications parameter. |
| Action > Save |  |
Save the Inter Department Communication parameters record. |
| Help > Help |  |
Displays this Inter Department Communication parameters Help topic in a web browser. |
POS Company: Enter or select the POS company that the Inter Department Communication parameters relate to.
Request creation: Enter or select the way that requests are to be created.
- A: Automatically
- P: Prompt operator
M: Manually
Sales type: Enter the sales ledger account types that are to be excluded from the Inter Department Communication request creation system.
Default request dept: Defines the default department destination for non VHC requests.
- B: Bodyshop
- F: FastFit
- P: Parts
W: Workshop
Default Priority: Defines the default priority to be used when creating Inter Department Communication requests
- H - High priority
- M - Medium priority
L - Low priority
Note: VHC priority automatically overwrites the default request priority and is defined based upon WIP line content.
Days to confirm: Enter the number of advance parts supply confirmation days, used in conjunction with the repair date to ensure that parts can be supplied for the associated WIP.
Popup wait time: Enter the number of seconds that the Inter Department Communication popup message is to appear on the users screen.
Time to idle: Enter the number of seconds that the Inter Department Communication popup message is to be idle and not popping up on the users screen.
VHC request dept: Defines the default department destination for VHC requests.
- B: Bodyshop
- F: FastFit
- P: Parts
W: Workshop
Manual dept: Enter the department codes for Inter Department Communication requests that are to always be created on a manual basis.
Days to supply: Enter the default number of days before repair date that the parts are needed to be supplied by.
To select a POS company:
Click the Drop Down 
button located next to the POS company entry field to display a list of the available POS companies.
Clicking a POS company from the displayed list populates the Inter Department Communication request creation form's POS company entry field and Inter Department Communication parameters for the selected company.
To create a new Inter Department Communication parameter:
Clicking the New toolbar button displays and empty Inter Department Communication request creation form.
Enter / complete Inter Department Communication request creation form.
Clicking the Save toolbar button saves the maintained Inter Department Communication parameter.
To change the way requests are created:
Clicking the Drop Down button located next to the Request creation entry field to display a list of the available creation methods.
M: Manually
Click a creation method from the displayed list populates the Inter Department Communication request creation form's request creation entry field.
To define the sales ledger accounts to be excluded:
Entering sales ledger account types into the Sales type data entry field defines the sales types that are to be excluded from the Inter Department Communication request creation system.
To define the default Inter Department Communication request POS department:
Clicking the Drop Down button located next to the Default request dept entry field to display a list of the available departments.
W: Workshop
Clicking a department method from the displayed list populates the Inter Department Communication request creation form's default request department entry field.
To define the default Inter Department Communication request priority:
Clicking the Drop Down button located next to the Default priority entry field to display a list of the available request priorities.
L - Low priority
Clicking a priority from the displayed list populates the Inter Department Communication request creation form's default priority entry field.
To define the required days to confirm that parts can be supplied:
Enter the required number of advance parts supply confirmation days into the Inter Department Communication request creation form's Days to confirm entry field, the entered days are used in conjunction with the repair date to ensure that parts can be supplied for the associated WIP.
To define the number of seconds that the Inter Department Communication popup is to appear for:
Enter the number of seconds that the Inter Department Communication popup is to appear on the users screen into the Inter Department Communication request creation form's Popup wait time entry field
To define the number of seconds that the Inter Department Communication popup is idle:
Enter the number of seconds that the Inter Department Communication popup is to be idle and not popping up on the users screen into the Inter Department Communication request creation form's Time to idle entry field
To define the default department for all VHC requests:
Clicking the Drop Down button located next to the VHC request dept entry field to display a list of the available departments.
W: Workshop
Clicking a department method from the displayed list populates the Inter Department Communication request creation form's VHC request department entry field.
To define the departments that are to ignore the Inter Department Communication request creation parameter:
Entering department codes into the Manual dept data entry field defines the departments that are to always be created on a manual basis.
To define the default required number of days prior to repair that the parts are required:
Enter the default number of days before the WIP repair date that the parts are needed to be supplied by.
To Save a maintained Inter Department Communication parameter:
Clicking the Save toolbar button saves the maintained Inter Department Communication parameter.